Privacy Policy

ePine Business Solution Pvt. Ltd. ("Company", "we", "our", "us") is committed to protecting the privacy, confidentiality, and security of personal and business information collected through our websites, software platforms, AI systems, and digital services.

1. Information Collected

We may collect and process the following information:

• • Personal information such as name, contact details, email address, and organizational information
• • Business, operational, or technical data provided during service delivery
• • Usage and system data generated through interaction with our applications, AI tools, and platforms
• • Information required for consultancy, training, support, or research collaboration

Sensitive Personal Data or Information, if any, is collected strictly in accordance with applicable law and only for lawful purposes.

2. Purpose of Collection

Information is collected and used for:

• • Providing AI-driven software, platforms, analytics, automation, and digital solutions
• • System operation, performance optimization, security, and maintenance
• • Consultancy, training, technical support, and research activities
• • Compliance with statutory, regulatory, and contractual obligations

3. AI Services and Data Processing

Our Artificial Intelligence systems may process data to generate insights, predictions, automation, or decision-support outputs.

• • AI outputs are generated using lawful and ethical processing methods
• • Data is used only for the intended purpose agreed with the client or user
• • We do not use personal data for unauthorized profiling or misuse

4. Data Security Practices

We implement reasonable security practices and procedures as required under Section 43A of the IT Act, including:

• • Access control and authentication mechanisms
• • Secure data storage and transmission
• • Administrative, technical, and physical safeguards to prevent unauthorized access or data breaches

5. Disclosure of Information

We do not sell or trade personal data. Information may be disclosed only:

• • To authorized employees, partners, or service providers on a need-to-know basis
• • To comply with legal obligations or government requests under applicable law
• • With user or client consent, where required

6. User Rights

Users may request access, correction, or withdrawal of consent for their personal data, subject to contractual and legal limitations.

7. Policy Updates

This Privacy Policy may be revised from time to time. Continued use of our services constitutes acceptance of the updated policy.